What can we help you with?

Payment stuck or taking too long

If your bank approval or 3D Secure screen is still loading, give it a moment to complete. Do not repeatedly start new payments.

If it does not complete, close the payment page and contact Forge Support. Tell us which Forge product you were buying and approximately when you tried to pay.

Payment declined

Check that your card details are correct and that your bank allows online purchases. If the payment continues to fail, contact your bank or Forge Support.

Paid but nothing happened

Do not pay again. Contact Forge Support so we can check the transaction before you retry.

I paid but cannot find my download

Open your phone's Files, My Files or Downloads app, then open the Downloads folder. Look for the Forge app file ending in .apk.

The download did not start

Check your browser's Downloads section. If there is no Forge download listed, contact Forge Support before making another payment.

How to install your Forge app after payment

1. After successful payment, tap the Download button and wait for the download to finish.
2. Open Files, My Files or Downloads on your Android phone.
3. Open the Downloads folder and find the Forge file ending in .apk.
4. Tap the APK file and choose Install.
5. If Android asks for permission, open Settings and allow installation from the browser/source you used to download the official Forge app.
6. Return to the installation and tap Install again.
7. When installation finishes, tap Open.

Safety: Only install Forge APK files you downloaded from the official Forge website.

EasyCV support

For help creating your CV, accessing Standard or Premium, or receiving your PDF, contact Forge Support and include your EasyCV payment/reference information if you have it.

Never send us your card number, PIN, banking password or one-time PIN.

Purchased Forge Budget?

If payment succeeded but you cannot find or install the app, follow Installation Help above.

If you were charged but did not receive the download, do not pay again. Contact Forge Support so we can check the transaction.